We will gladly accept any unworn and unwashed items for return or exchange within 30 days of delivery. 

FINAL SALE: Please note personalized and clearance items are not eligible for returns or exchanges. This is indicated on the product listing.

TO START A RETURN

1. Send an email to hello@spooniethreads.com with your Order Number and indicate if you would like a return or exchange.
2. Please ship your unworn, unused item to the address provided. For orders shipped within the US, we can email you a prepaid return label. For international orders, we are unable to provide prepaid return labels at this time.
3. If you are returning an item, once we receive the item back we will refund you the original purchase price and the standard shipping cost. Please allow 5 business days from the time we receive your return to process a refund. You will receive a refund notification email once your refund has been processed.

***Please note, due to sanitary concerns and for your safety, we do not accept returns of our G-Tube Pads or Trach Pads. Sizing is not an issue; they come in one size and have a velcro tab to adjust and secure the fit around your device. 

For additional questions, please visit our FAQs.