We will gladly accept any unworn and unwashed items for return or exchange within 30 days of delivery. Please note, due to sanitary concerns and for your safety, we do not accept returns of our G-Tube or Trach Pads. Sizing is rarely an issue; G-tube Pads come in one size, Trach pads have only two sizes, and both have a velcro tab to adjust and secure the fit around your device.  

TO START A RETURN OR EXCHANGE:

1. Send an email to hello@spooniethreads.com with your Order Number and indicate if you would like a return or exchange. Returns include a $5 return shipping fee, which will be deducted from your refund once the return is processed. Exchanges are free.
2. Returns are accepted for unworn, unused items (except g-tube, trach pads, and items marked FINAL SALE). For orders shipped within the US, we can email you a prepaid return label. We are unable to provide prepaid return labels for international orders at this time. 
3. Print the provided return label and attach it to your package. Drop off the package at your nearest shipping location. 
4. For Returns, once we receive the item back, we will refund you the original purchase price minus the $5 return fee. Please allow 5 business days from the time we receive your return to process a refund. You will receive a refund notification email once your refund has been processed. 
5. For exchanges, please include your Order Number and the size, color, or design you want to exchange your item for in your email to us. We’re happy to help with exchanges for any unworn and unwashed items for return or exchange within 30 days of delivery, (except for G-tube pads, trach pads, and items marked FINAL SALE). Once we receive your original item, we will process your exchange.   

FINAL SALE: Please note clearance items marked as FINAL SALE are not eligible for returns or exchanges. This is indicated on the product listing. 

For additional questions, please visit our FAQs.